Refund policy

Truly Debonaire Return and Refund Policy

At Truly Debonaire, we understand that every stylish choice should feel perfect. If your purchase doesn’t meet your expectations, we’re here to ensure a smooth return process, tailored to your needs as a valued customer.

Elegance Guaranteed: Our Return Policy
We accept returns on eligible items that meet the following conditions:

Items must be returned within 30 days from the delivery date.
They should remain unworn, unwashed, and in their original pristine condition with tags attached and any included accessories.
Certain items, such as custom-designed pieces or "Exclusive Edition" collections, are final sale and not eligible for return.
Items That Celebrate You
Our exclusive Corporate Wear Line and Trendy Pieces are crafted with love, and we want you to feel fabulous in every purchase. If an item doesn’t fit or suit your unique style, we’ll assist you in making it right.

How to Start a Return
Reach Out: Contact us at accounts@trulydebonaireltd.com with your order number and a brief reason for the return.
Approval: Once we approve your return, we’ll provide you with a detailed guide for shipping the item back.
Secure Packing: Please return the item in its original Truly Debonaire packaging for a sustainable touch!
Note: Return shipping costs are covered by the customer unless the product received was incorrect or defective.

Refund Process with a Personal Touch
Once your return reaches us, we’ll inspect it within 2-3 business days.
Approved refunds will be processed promptly, with funds credited to your original payment method within 5-7 business days.
Shipping fees are non-refundable unless the return is due to our error.
For Unique Needs: Exchanges
We currently do not offer direct exchanges. Instead, please return the item and place a new order to ensure you secure the perfect fit or style from our collection.

Exclusive Guarantee for Damaged or Incorrect Items
Received something less than perfect? We’re deeply sorry!
Contact us within 48 hours of delivery at accounts@trulydebonaireltd.com with photos and details. We’ll send a replacement or issue a full refund, shipping included.

Our Commitment to You
Truly Debonaire isn’t just a brand; it’s a lifestyle of confidence, elegance, and self-expression. Our return and refund policy is designed to match our values—ensuring your experience is seamless and delightful.

If you have any questions or need further assistance, don’t hesitate to reach out to us at accounts@trulydebonaireltd.com. We’re here to support your Truly Debonaire journey every step of the way.